DealerTel

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DealerTel provides unified solutions to business communications needs. Their bundled VoIP, mobile and high-speed internet offerings provide savings and reliable coverage.

 

COMPREHENSIVE DEALERSHIP ANALYTICS - DESK & MOBILE

  • Average Hold Time
  • Longest Wait Time
  • Calls in Queue
  • Average Ring Time by Department
  • Calls per Hour by Department
  • Missed Calls per Hour by Department
  • Unreturned Calls per Hour by Department
  • Average Talk Time
  • View Real-Time Advertising Campaign performance
  • Outbound Calls by Employee
  • Inbound Calls by Employee
  • Inbound Calls by Dealership Location

 

SEAMLESS CALL ROUTING ACROSS MULTIPLE LOCATIONS AND ANY DEVICE

  • Extension Dialing Across Multiple Locations and Devices
  • BDC Call Center & Centralized Call Routing
  • Mobile to Mobile or Mobile to Desk Call Transfer
  • Park Calls on Desk Phone and Retrieve on a Mobile Phone
  • Own and Manage all Dealership Mobile and Desk Phone Numbers
  • Control Outbound Caller ID Mobile & Desk Phone
  • Mobile Calling Groups - Sales Staff
  • Single Voicemail - Desk & Mobile Phone
  • Transfer Out of Voicemail on Desk & Mobile
  • Single Phone Number for Desk and Mobile

DEALERSHIP CRM INTEGRATION

  • CRM Provider Agnostic
  • Capture Calls from Mobile and Desk Phones
  • Desk & Mobile Calling Data Populates CRM Records in Near Real-Time

SECURE YOUR MOBILE DEVICES

  • Remote Device Wipe & Lock
  • Map Phone's Location in Real-Time
  • GeoFencing Policies
  • GeoFencing Alerts
  • App Management - Control Smartphone Apps on a Device
  • Mobile Phone Inventory
  • Mobile Phone Device Profiles
  • Set Passcode Policy
  • Set Wi-Fi Network(s)

DEALERSHIP UNIFIED COMMUNICATION

  • Brings Together Essential Communication Services
  • Instant Messaging
  • Presence
  • Voice & Video Calling
  • Multi-Party Video Collaboration
  • Desktop Sharing in Real-Time to Enhance Dealership Productivity
  • Team Members Can Access Information Quickly and Provide Better Customer Service
 

"We have used the FLADCO vendor programs for decades and have experienced tremendous customer support and profit improvement as a result. We have used virtually all of their vendor programs—from automotive chemicals to forms and printing—all with positive profit results!"

- Jerry Morgan, Executive Manager, Jack Wilson Chevrolet Buick GMC

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