FLADCO News

RoadVantage has claimed a Diamond Dealers’ Choice award for F&I products for five years running because it delivers profit and increases customer satisfaction. RoadVantage works for dealers in the F&I office, and then keeps delivering for years to come thanks to a customer-friendly claims service that packs outstanding value and builds customer loyalty.

As vehicle sales continue at an incredible pace, it’s understandable if the service side of your business is not top of mind. But keeping your service department busy adds a lot to your bottom line while building customer loyalty and generating even more sales floor traffic.

Reynolds & Reynolds’ ReminderTrax makes it easy to send print or e-mail reminders to current or lapsed service customers. The reminders promote your dealership and deliver personalized reminders relevant to each customer, covering things like service intervals, thank-you notes and more.

ReminderTrax is also perfect for connecting pre-owned buyers with your service department because it is not tied to certain vehicles like OEM programs. And as hot as the vehicle market is, you’ll always want more sales traffic. One recent estimate showed that 70% of loyal service customers become buyers at a dealership. Building that loyalty with ReminderTrax is simple and effective.

The ROI on this program is incredible, with a $92 return for every $1 spent. And thanks to online reporting metrics, you’ll be able to determine which pitches are working and fine-tune your tactics.

Contact FLADCO to learn more.

 

Ensuring your customers and prospects reach you means more than a great phone and messaging system. Dealerships need to be able to communicate in any way customers choose, whether that’s voice, mobile, messaging or online.

A 2020 survey showed that more than 40% of callers couldn’t reach someone who could help them at the average dealership. And only 26% of those frustrated contacts left a message.

Per vehicle retail (PVR) is the best way to measure your F&I programs. Driving that PVR number higher always leads to more profit, but F&I programs usually require customers to increase their monthly payment. AutoPayPlus lets you increase your F&I revenue and help customers pay off loans faster – all without increasing monthly payments.

Attracting and retaining service business is vital to any dealership’s bottom line. Reynolds & Reynolds makes it easy to keep a steady stream of business with ReminderTrax, its simple print or e-mail marketing reminders for current and lapsed service customers, whether their cars are under warranty or not.

When competing for customers, every edge counts. RoadVantage offers Why Buy Here programs that provide customers with compelling value and costs dealers nothing to implement.

Getting your shop supplies through FLADCO gives you access to the all the products and profit tools Kent Automotive offers with the concierge service of FLADCO.