DealerTel

DealerTel provides unified solutions to business communications needs. Their bundled VoIP, mobile and high-speed internet offerings provide savings and reliable coverage.

COMPREHENSIVE DEALERSHIP ANALYTICS - DESK & MOBILE

• Average Hold Time
• Longest Wait Time
• Calls in Queue
• Average Ring Time by Department
• Calls per Hour by Department
• Missed Calls per Hour by Department
• Unreturned Calls per Hour by Department
• Average Talk Time
• View Real-Time Advertising Campaign performance
• Outbound Calls by Employee
• Inbound Calls by Employee
• Inbound Calls by Dealership Location

SEAMLESS CALL ROUTING ACROSS MULTIPLE LOCATIONS AND ANY DEVICE

• Extension Dialing Across Multiple Locations and Devices
• BDC Call Center & Centralized Call Routing
• Mobile to Mobile or Mobile to Desk Call Transfer
• Park Calls on Desk Phone and Retrieve on a Mobile Phone
• Own and Manage all Dealership Mobile and Desk Phone Numbers
• Control Outbound Caller ID Mobile & Desk Phone
• Mobile Calling Groups - Sales Staff
• Single Voicemail - Desk & Mobile Phone
• Transfer Out of Voicemail on Desk & Mobile
• Single Phone Number for Desk and Mobile

DEALERSHIP CRM INTEGRATION

• CRM Provider Agnostic
• Capture Calls from Mobile and Desk Phones
• Desk & Mobile Calling Data Populates CRM Records in Near Real-Time

SECURE YOUR MOBILE DEVICES

• Remote Device Wipe & Lock
• Map Phone's Location in Real-Time
• GeoFencing Policies
• GeoFencing Alerts
• App Management - Control Smartphone Apps on a Device
• Mobile Phone Inventory
• Mobile Phone Device Profiles
• Set Passcode Policy
• Set Wi-Fi Network(s)

DEALERSHIP UNIFIED COMMUNICATION

• Brings Together Essential Communication Services
• Instant Messaging
• Presence
• Voice & Video Calling
• Multi-Party Video Collaboration
• Desktop Sharing in Real-Time to Enhance Dealership Productivity
• Team Members Can Access Information Quickly and Provide Better Customer Service

"We have used the FLADCO vendor programs for decades and have experienced tremendous customer support and profit improvement as a result. We have used virtually all of their vendor programs—from automotive chemicals to forms and printing—all with positive profit results!"

- Jerry Morgan, Executive Manager, Jack Wilson Chevrolet Buick GMC